Thank you for shopping with Juliet Serenity! We strive to offer a smooth and convenient shopping experience. Please read our shipping policy carefully to understand how we process and deliver your orders.
Order Processing & Handling
Order Processing Time: All orders are processed within 1-2 business days. Orders are not processed on weekends or holidays.
Order Confirmation: After you place your order, you will receive an order confirmation email. This is not an indication that your order has been shipped, but simply that we have received your order.
Order Status Updates: Once your order has shipped, you will receive a shipping confirmation email with tracking details.
Shipping Methods & Rates
We offer a variety of shipping options based on your location and preference. Shipping fees are calculated at checkout and are determined by the shipping method and destination.
Standard Shipping: This is the most affordable option for domestic orders. Delivery times may vary based on your location.
Expedited Shipping: If you need your items sooner, we offer expedited shipping for faster delivery.
Free Shipping: Occasionally, we offer promotional free shipping for orders over a certain amount. This will be reflected at checkout.
Please note that shipping rates are calculated at checkout and vary based on the shipping method, destination, and weight of your order.
Shipping Destinations
We ship to most locations nationwide and offer limited international shipping. If you’re outside the standard shipping zones and would like to inquire about shipping to your location, please contact us at [email protected].
Packaging
We take care in ensuring that your order is packaged safely. Our packaging materials are selected to minimize environmental impact. We use recycled and eco-friendly materials whenever possible to reduce waste.
Lost, Damaged, or Missing Items
While we make every effort to ensure your package arrives in perfect condition, sometimes accidents happen. If you receive a damaged or incorrect item, or if your package is lost during transit, please contact us immediately at [email protected]. We will work with you to resolve the issue quickly.
Damaged Goods: Please keep the original packaging and send us a photo of the damaged item within 48 hours of delivery.
Lost Packages: If your tracking information shows that the package was delivered but you have not received it, please check with your local carrier and neighbors. If you still cannot locate it, contact us right away.
Order Cancellations and Changes
If you wish to cancel or modify your order, please contact us as soon as possible. Once your order is processed and shipped, we are unable to make changes or cancel it.
International Orders
Customs and Duties: For international orders, please be aware that customs duties and taxes may be charged by your country’s government. These additional charges are the responsibility of the customer.
International Shipping Delays: International orders may experience delays due to customs processing or other factors beyond our control. Juliet Serenity is not responsible for these delays.
Customer Support
If you have any questions regarding shipping or any other concerns, we are happy to assist. You can reach our customer support team at [email protected].