Welcome to Juliet Serenity, and thank you for shopping with us. Your satisfaction is our priority, and we’re here to support you if something isn’t quite right with your order.
Return Eligibility
We accept returns within 14 days from the date your order was delivered. To be eligible for a return:
Items must be unused, undamaged, and in their original packaging
A valid proof of purchase (order number) is required
To initiate a return, please contact us at [email protected] with your order number and reason for return. Once your return is approved, we will provide detailed instructions on how to send your item back.
Please note: Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect.
Refund Process
Once your return is received and inspected, we will notify you regarding the approval status of your refund.
If approved, a refund will be processed to your original payment method within 5–7 business days
Original shipping charges are non-refundable
For refund inquiries, you may reach out to us anytime at [email protected]
Damaged or Incorrect Items
If you received an item that is damaged or not what you ordered, please contact us within 3 days of delivery.
Send an email to [email protected] with:
Your order number
A brief description of the issue
Clear photos showing the damage or incorrect item
We’ll resolve the issue promptly with a replacement or a full refund.